Shipping Policy

Whisperwoods provides New Zealand-based customer support. Many personalised ceramic products are handcrafted to order by our production partners in China and shipped to customers in New Zealand and Australia.

Custom-product timeframe

• Artwork and production: approximately 2–3 weeks.
• Delivery after dispatch: approximately 1–2 weeks.
• Estimated total timeframe: approximately 4–5 weeks.

These are estimates rather than guaranteed delivery dates. Complex artwork, customer response delays, public holidays, customs processing and carrier disruptions may extend the timeframe.

Ready-to-ship products

Dispatch and delivery estimates for stocked products are shown on the relevant product page or during checkout where available. Contact us before ordering if you need an item by a specific date.

Tracking

When tracking is available, it will be sent to the email address supplied with your order. Tracking may take a short time to update after dispatch.

Delivery address

Please provide a complete and accurate delivery address, phone number, postcode and rural-delivery information where applicable. Contact us immediately if you notice an error. An address cannot always be changed after dispatch, and additional costs caused by an incorrect address may be charged where permitted by law.

Delays, loss or transit damage

If an order is significantly delayed, appears lost, or arrives damaged, email hello@whisperwoods.co.nz with your order number. For transit damage, include photos of the item, outer packaging and shipping label where available. We will work with the carrier and provide an appropriate remedy under applicable consumer law.

Pickup

Local pickup and urgent delivery are not currently offered unless expressly agreed before purchase.